Succeessful Candidates must be able to performed the following job functions:
1. Must be able to receive fault calls and resolve it at first level of trouble shooting and
document appropriate processes taken to resolve the fault.
2. Generate necessary periodic reports for both internal and external use.
3. Responsble for orderly 2nd level of fault handover to Field Services Engineer (FSE) and
follow up to ensure that open ticket is successfully closed within a specified
performance limits
Requirements:
1. A university degree in a related field
2. 2 years plus experience in Customer Service for an ISP
3. Personable with knowledge of IP network in datacomms organization.
4. Successful candidate must be able to work under pressure and maintain a cheerful
disposition and possess strong analytical and communication skill
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