Systems Infrastructure Support At Adexen Consulting

Introduction

Adexen Recruitment Agency is mandated by a leading oil and gas (downstream) company to recruit Systems Infrastructure Support in Lagos.

Company

Our client Oil & Gas is a fully integrated and efficient downstream player with leading positions in the oil and gas industry

Job description

Systems Infrastructure Support and Help Desk Support

• Provides support for servers/system administration and support
•  Installation/configuration, upgrades and patches of all hardware, operating system, and operational utilities on Windows systems
• Resolving internal customer Issues including connectivity desktop, laptop, black berry and applications, inquiries, including answering calls and emails
• Acts as the 1st level support officer for the IT Team
• Escalates unresolved issues to the Server Administrator or relevant Team members.
• Monitors and ensures all incidents are closed within an agreed set SLAs.

 Vendor engagement/performance management, Training and User Development

• Works with vendors to ensure IT requirements are met
• Monitor the performance of the vendor via Report and feedback of the issue/project.
• Check/Supervise the material provided by Vendor.
• Supervise work done by the vendor and make sure they are done to specification required
• Provide End-Users Training at interval by IT team, Participating as resource person
• Manage and train users on applications and infrastructure access
• Obtain periodic user survey on the efficiency of our support to them
• Participate in research and development of relevant technical solutions.

Requirements

• A Bachelor’s Degree or HND In Information Technology, Or Computer Science/Engineering, or related discipline.
• A Minimum of 3yrs Experience in Help Desk Support and Systems Administration.
• Windows System/Server Administration Professional Certification would be an added advantage.
• Good understanding Of Networking, System/Server Administration, IT Service and Incident Management.
• Microsoft Certified IT Professional and/or relevant System/Server Administration Professional Certification
• Help-Desk Support skills and Hardware maintenance skills
• Good understanding Of Networking and Troubleshooting Skills
• PBX Telephone/Intercom Administration.
• Critical Thinking.

Offer

Attractive package

Click Here To Apply